Terms & Conditions
Client Terms and Conditions
1. Introduction Welcome to Speedii Delivery ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our shipping and delivery services ("Services"). By using our Services, you agree to these Terms.
2. Services
2.1. Speedii Delivery provides Less-Than-Truckload (LTL) and flatbed delivery services by outsourcing deliveries to independent owner-operators.
2.2. All delivery schedules are estimates and subject to delays beyond our control, including but not limited to weather conditions, traffic disruptions, government regulations, and unforeseen circumstances.
2.3. Speedii Delivery is not responsible for any damages, losses, or penalties incurred due to delays arising from events beyond our control.
3. Client Responsibilities
3.1. Clients must provide accurate pickup and delivery details.
3.2. Clients must ensure proper packaging of goods for safe transportation, adhering to the National Motor Freight Classification (NMFC) 100 series packaging standards.
3.3. Clients must comply with all applicable laws and regulations.
4. Payment Terms
4.1. All invoices must be paid within 15 days of issuance.
4.2. Late payments exceeding 30 days will incur interest charges at 1.5% per month (19.6% per annum).
4.3. Failure to pay invoices on time may result in service suspension, legal action, and additional penalties, including but not limited to collection fees and legal costs.
5. Liability & Insurance
5.1. Speedii Delivery is not liable for losses due to delays beyond our control, including but not limited to adverse weather conditions, traffic disruptions, government regulations, or other force majeure events.
5.2. Cargo insurance is available for shipments, with a minimum coverage of $50,000.
5.3. Maximum liability for loss or damage is $2.00 per pound based on actual shipment weight.
5.4. Claims for damaged or lost shipments must be submitted within 7 days of delivery, with concealed damage claims reported within 24 hours.
5.5. Claims under $50.00 will not be honored.
5.6. Speedii Delivery is not responsible for consequential losses, penalties, fines, or lost profits due to delivery delays or non-compliance with consignee procedures.
6. Cancellation & Refunds
6.1. Cancellations must be requested in writing before dispatching a shipment.
6.2. Refunds are only available for cancellations made before pickup and are subject to processing fees.
6.3. No refunds will be issued for failed deliveries due to incorrect information or lack of recipient availability.
7. Confidentiality
7.1. Clients agree to keep all pricing, service agreements, and business-related information confidential.
7.2. This obligation remains in effect for 24 months after service termination.
8. Non-Solicitation
8.1. Clients shall not solicit or hire Speedii Delivery’s owner-operators directly for deliveries outside our platform.
8.2. This restriction applies for 24 months following the last service date.
9. Restricted/Prohibited Items
9.1. The following items are not accepted for transport:
High-value goods (art, jewelry, antiques, currency, negotiable securities)
Firearms, explosives, hazardous materials (Class 1, certain Class 7 materials, regulated waste)
Live animals, perishable food (fish, meat, poultry, fresh or frozen), plants
Unaccompanied baggage, personal effects, or household goods
9.2. Clients are responsible for ensuring that shipments do not contain any restricted or prohibited items.
10. Amendments
10.1. Speedii Delivery reserves the right to update these Terms at any time.
10.2. Clients must review the Terms periodically for changes.
11. Dispute Resolution
11.1. Any disputes shall be governed by the laws of Ontario, Canada.
11.2. Each party shall bear its own legal fees and costs in any dispute resolution.
11.3. Disputes shall be resolved through arbitration before court proceedings.
12. Governing Law
12.1. These Terms shall be governed and construed in accordance with the laws of Ontario, Canada.
13. Automatic Renewal
13.1. These Terms and Conditions automatically renew on an annual basis unless either party provides a 30-day written notice of termination before the renewal date.
14. Standard Pallet Weight & Re-Weighing
14.1. Speedii Delivery defines a standard skid/pallet as having maximum dimensions of 48 inches (L) x 48 inches (W) x 96 inches (H) and a maximum weight of 1,000 lbs per pallet.
14.2. Shipments exceeding these dimensions will be charged as an additional pallet.
14.3. Shipments exceeding 1,000 lbs per pallet will be charged an overweight fee of $0.50 per excess pound.
14.4. Speedii Delivery reserves the right to re-weigh shipments and adjust charges accordingly.
15. Additional Charges
15.1. Reconsignment Fee: $30 per shipment for a change in the place of delivery.
15.2. Scheduled Delivery/Pick-up: $38 per shipment when an appointment is required.
15.3. Address Correction Fee: $30 per shipment for incorrect address details.
15.4. Pallet Correction Fee: $10 plus actual shipment charges for pallet-related discrepancies.
15.5. Overweight Charges: $0.50 per lbs over 1,000 lbs per pallet
15.6. Downtown (Toronto)/Limited Access Fee: $50 per shipment.
15.7. Lift Gate Required: $50 per location (max $250 per shipment).
15.8. Hand Load/Unload Fee: $50 per shipment for manual handling by the driver.
15.9. Residential Pick-Up/Delivery: $30 per shipment if the location does not have a public entrance (max $240 per shipment).
15.10. Forwarding Fee: $30 per shipment when origin, destination, or third-party is a transportation company.
15.11. Special Equipment Required Fee: $30 per shipment for facility-specific vehicle requirements.
15.12. Failed Pick-Up Attempt: $65.50 per occurrence when the shipment is not ready or released by the shipper.
15.13. Driver Wait Time: First 30 minutes included, $2.50 per minute thereafter.
16. Agreement Acceptance 16.1. By using our Services, you acknowledge and agree to these Terms.
16.2. Your continued use of Speedii Delivery constitutes acceptance of any updated Terms.
For questions or concerns, please contact us at info@speediidelivery.com.